Frequently Asked Questions

I work best with solopreneurs, consultants, coaches, and clinical professionals who need operations support rather than just task completion. My clients typically find it chllenging to manage the operational side of their business - not because they lack skills, but because their brains are better suited to deep client work than administrative logistics.

I work best with established solo or small practices that need operational partnership. If you're looking for entry-level administrative support, graphic design, social media management, or full-time availability during business hours, we're not the right match. My business model is built around ongoing partnerships, though I am available for short-term or limited scope projects as my capacity allows.

Traditional VAs wait for task assignments. I serve as your operational thought partner and outsourced executive functioning. Think of it as having a peer-level colleague who specializes in keeping your business running smoothly while you focus on serving your clients. I help you make decisions, build sustainable systems, and maintain consistency, not just check items off a list.

Retainer packages allow me to be truly a proactive partner in your business. You get consistent monthly support, specific time for your business’ priorities, and the freedom to use hours flexibly across the month as your needs shift.

*Please note that forensic psychology support is typically billed hourly.

After your free discovery call, you'll receive a contract and scheduling details for our 60-minute virtual onboarding session (typically 2-4 weeks after signing). Once signed and your first month's retainer is received, we meet to review your current systems, discuss communication preferences, and map out initial priorities. Most clients see immediate relief within the first three to four weeks as I begin to learn their style and take work off their plate.

During onboarding, we’ll set a regular check-in series to make sure priorities are consistently aligned. I use your preferred systems (or can implement my favorites if you don’t have them set up!) so you always know what's happening without micromanaging.

Absolutely. I have experience maintaining client confidentiality in a variety of industries, including HIPAA compliance. As part of our contract, I commit to confidentiality of your business and client information.

Mercury Business Solutions is committed to supporting business owners of all backgrounds. If you need reasonable accommodations for our initial meeting or while we work together, please reach out and I will be happy to work with you to meet your needs. 

Ready to take the next step? Schedule a free discovery call today or contact me with your questions. I look forward to hearing from you.